Articles
42
Knowledge base
What the assistant knows
The answers the assistant is allowed to use. Each reply links back to the article it came from.
Questions covered
87%
Waiting for review
3
ShippingPublished
Order tracking and delivery times
Look up an order by invoice number, courier delivery estimates per city, and when a late package goes to a person.
Used in 312 answers this week · Updated 2 days ago
BillingPublished
Refund and return policy
Returns within 7 days with photos of the item; refunds go back to the original payment method in 3-5 working days.
Used in 188 answers this week · Updated 1 week ago
BillingPublished
Payment methods and invoice copies
QRIS, bank transfer and virtual accounts, plus how to resend an invoice to the customer's registered email.
Used in 141 answers this week · Updated 3 days ago
AccountPublished
Account access and password reset
The checks the assistant runs before sending a reset link, and when it must hand the chat to an agent instead.
Used in 97 answers this week · Updated Yesterday
ProductPublished
Warranty claims by product line
Warranty length for each product series, the documents a customer needs, and the nearest service partner.
Used in 64 answers this week · Updated 5 days ago
PolicyIn review
Urgent complaints and escalation
Complaints, legal threats or two unhappy replies in a row go straight to a person with the full chat attached.
Used in 38 answers this week · Updated Today